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Customer Service Professional III

Responsibilities:

  • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
  • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
  • Performs other duties as directed.


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